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Information Technology Assistant

Shelton, CT, USA

Job Type

Part-Time

Workspace

Hybrid

About this role

The Information Technology Assistant provides administrative support to the Agency Technology team on a day-to-day basis. This role is responsible for implementing and managing the use of technology for all office locations within the agency. Duties include setup, rollout, maintenance, and oversight of Home Office and agency-specific technology requirements, practices, and equipment.

Requirements

Security Administration

  • Ensure that agency equipment, software, and agent/staff devices meet all Barnum requirements.

  • Submit Field Security requests to manage staff access to systems and proxy access.

  • Create shared mailboxes and process email/name change requests.

Desktop Support

  • Proactively manage technology hardware and software to enhance understanding, satisfaction, and usage.

  • Operate helpdesk triage and serve as liaison between users and helpdesk via phone.

  • Provide technical support to agents, agency staff, and administrative assistants as needed.

  • Ensure encryption is current on all devices while maintaining and managing an encryption log.

Reporting & Tracking

  • Provide timely reports to Sales Managers, Business Managers and General Agent.

  • Manage firm printers (track supplies, request replenishments, map users, etc.)

  • Participate in staff, agency, and advanced sales meetings to provide technology and system updates.

Facilities Management

  • Build and maintain BYOD (Bring Your Own Device) computers and mobile devices.

  • Reimage computers with driver/software issues and perform “de-melting” (system recovery).


CRN202804-8522256


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Securities and investment advisory services are offered through qualified registered representatives of MML Investors Services, LLC. Member SIPC. www.SIPC.org.

 

6 Corporate Drive, Shelton, CT 06484. Tel: 203-513-6000   CRN202706-6761737

1. As of 10/23/2024

2. As of 1/02/2025, our firm’s total Assets Under Management (AUM) were $10,866000,000 and our total Assets Under Administration (AUA) were $32,275,000,000 AUM reflects the market value of all investments our investment adviser representatives manage through MML Investors Services, LLC managed account programs. AUA reflects the market value of non-advisory investment programs and accounts offered through our registered representatives of MML Investors Services, LLC, in its capacity as a broker/dealer, as well as the annuity contract values, and life insurance cash values of insurance products sold or serviced by insurance agents/brokers associated with our firm. This value will fluctuate based on changes in market conditions, inflows and outflows of client monies, and other factors, and does not reflect the impact of fees, expenses, or taxes that may apply to the purchase, redemption, or transfer of underlying investments, accounts, contracts, or policies. MML Investors Services, LLC is a registered investment adviser and broker/dealer, Member SIPC. Annuity and Life Insurance values may be associated with various insurance carriers.

3. As of 1/1/2025

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